KinkyToy.Store

Returns Center

Our strict policy is to sell only new, unused merchandise to our customers, and orders are inspected to ensure that condition is met, and there are no apparent defects or breaks or cracks in the manufacturer packaging. Once your order leaves our warehouse for delivery to you, we lose control over that quality and we rely on you to contact us immediately if you discover a manufacturer defect in any of the merchandise ordered If that happens, you should take care to save any documentation and packaging that arrives with your order, as it may be required once we contact our supplier to arrange for a replacement to be shipped to you. We may also require photographs of the defect so that we can provide them as evidence to our supplier. Our Customer Care staff will guide you through this process and will let you know if the merchandise should be returned to our warehouse, along with any other steps necessary to resolve such matters.

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